Downloading Your Product
What are the different formats?
480p is the nickname for Standard Definition.
720p is the nickname for High Definition at 1280x720 pixels.
MPEG-1 was a widespread standard when we began creating loops and is still a good option for those running presentation software on Windows PCs. Macs have the ability to play these movies but performance can vary widely.
MOV is short for QuickTime Movie. This format is higher quality with a smaller file size; however, QuickTime Movies are standard on Macs and may or may not play back on Windows PCs. Software like Media Shout and EasyWorship must have an extra 3rd party codec pack installed. This codec pack is called K-Lite.
What format is best for me?
If you are using a Windows PC with something like Media Shout or EasyWorship, the MPEG-1 files might be best for you.
If you are running ProPresenter on a Mac, you should probably download the QuickTime MOV.
How do I access my recent downloads?
Your recent downloads are stored in "My Account." Click the button at the top of the page that says My Account. From there, click on "Downloads." You can filter by product type.
How do I open a .zip file?
Once you have downloaded a file, simply double click on the file and your computer should automatically "unzip" the file. If not, you may need the free Stuffit Expander or WinZip. A .zip file is a compressed file that will allow you to download from the IgniterMedia.com store quicker than if the files were in their uncompressed (MPEG-1, JPEG, etc.) form.
Can I burn my download to a DVD?
Our files are copyrighted and are, therefore, protected. The file will not download to a DVD and play in a standard DVD player.
Can I save a product without having to download it?
Yes! We offer bookmarks! Just click on the ribbon next to each product and save it to your favorites or add a new folder. Then, when you’re ready, you can view and organize all of the resources you have saved. To access your bookmarks, click on Bookmarks in the upper right corner once you are logged in.
I have a membership but I'm not able to download a product. Why?
There are a few possible answers. First, it will depend on the type of membership you have. For instance, if you have the Mini Movie Membership, you will not be able to download Stills and Motions. Also, double check that your membership hasn’t expired. Second, is your browser or anti-virus software preventing the download? And finally, make sure you’re logged in!
Ordering From Our Website
Can I call to make a purcahse over the phone?
Yes, give us a call at 1-866-340-1826, Monday through Friday 9-5pm CST. Please have your credit card available.
I need technical support for the product I downloaded from you, who do I call?
Call us toll-free at 1-866-340-1826 or you can contact customer service
Can I pay with check or money order?
Yes, in most cases. Give us a call at 1-866-340-1826, Monday through Friday 9-5pm CST to place your order. Once we receive payment, we can activate your membership.
What methods of payment do you accept?
IgniterMedia.com readily accepts the following major credit cards: Visa, American Express, MasterCard, and Discover.
How can I let you know that my membership should be tax-exempt?
First of all, if you're not in the great state of Texas then don't worry, you won't be charged sales tax. If you are in Texas you will be charged sales tax on your first payment, but then all you have to do is fax proof of your tax-exempt status to us at 469-375-2575. Give us two business days to process everything and we will refund your card in the amount of the sales tax you were charged. All of your future membership payments will then be automatically tax-exempt.
Why won't my payment go through?
Please double check that your account information is correct.
Why was my credit card denied?
Be sure to check the following items if your credit card was denied:
- Make sure that you have entered your 16-digit credit card number correctly (without dashes)
- Make sure that the card you are using has not expired
- Make sure that the name on your IgniterMedia account matches the name on your card
- Make sure that the billing address on your IgniterMedia account matches the billing address on your card. This is the address where you account statement gets mailed.
- Make sure you are entering the correct security code from the back of your card (or the four digit code on the front for American Express).
If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.
General Questions and Search
What is my Ignier Media login or password?
Your login is the email address you used when you first registered with us. If you have forgotten your password you can request a new one on the login popup.
Where can I find my purchase history and other account info?
By logging in to the My Account section. From our home page, click the "My Account" button to sign in. In the account section, you will see your information that we have on file. You can change any of your info such as email or password. You can update your address. You can also see all of your purchases and download a receipt.
Can I play loops and mini-movies in Powerpoint?
Yes, but keep in mind that powerpoint does not allow text over motion backgrounds. To insert media into your powerpoint presentation: Open a new or existing PowerPoint presentation. From the Insert Menu select Movies and Sounds and choose "Movie from a File."
I cannot view any of the video previews on your site, is this a problem with the site or with my computer?
Our site uses an HTML5 player. If your browser doesn’t support HTML5, you will need the Flash Video Player. You can download it for free.
Can you create a video for my church?
We are not able to take on custom work due to our busy production schedule.
Can I submit media to be sold on your site?
Currently, we do everything in house and we encourage other producers to submit their media to worshiphousemedia.com.
What age groups do these videos target?
In general, these videos have been designed to appeal to a wide range of age groups. We have heard positive feedback from youth students and senior adults and everyone in between.
What are Igniter Videos?
Igniter Videos are teaching resources that declare Biblical truth. These clips last anywhere between one to five minutes. These videos can be effective in a variety of settings, from large church/conference gatherings to intimate small group discussions. The videos can be used as sermon/discussion starters or as an illustration at the end of the message. And most of the vignettes can be used as stand-alone messages as well.
What rights are granted with the purchase of the videos?
By purchasing our products, you or your organization acquire the rights to play the videos in many different settings, including church worship services and conferences. However, these videos cannot be broadcast via internet, television or radio. In addition, it is unlawful to copy, duplicate, replicate or re-master any of the Igniter Media products. For further questions regarding licensing or how you can use our products, please check out http://www.copyrightsolver.com/licensing/igniter or email email@example.com.