Help Center

Downloading
Purchasing/Ordering
DVDs
General Questions

Downloading Your Product

What are the different formats?
  • 480p is the nickname for Standard Definition.
  • 720p is the nickname for High Definition at 1280x720 pixels.
  • MPEG-1 was a widespread standard when we began creating loops and is still a good option for those running presentation software on Windows PCs. Macs have the ability to play these movies but performance can vary widely.
  • MOV is short for QuickTime Movie. This format is higher quality with a smaller file size; however, QuickTime Movies are standard on Macs and may or may not play back on Windows PCs. Software like Media Shout and EasyWorship must have an extra 3rd party codec pack installed. This codec pack is called K-Lite.
What format is best for me?
  • If you are using a Windows PC with something like Media Shout or EasyWorship, the MPEG1 files might be best for you.
  • If you are running ProPresenter on a Mac, you should probably download the QuickTime MOV.
How do I access my download links?
Your download links are stored in your MY MEDIA section. Click the button at the top of the page that says MY MEDIA. If you are not logged in, you will be prompted to do so at that moment.
My download didn't work the first time. Can I try it again?
Yes you sure can! All of your download links are stored in your MY MEDIA so you can go back to download your media whenever you need to.
How do I open a .ZIP file?
Once you have downloaded a file, simply double click on the file and your computer should automatically "unzip" the file. If not, you may need the free Stuffit Expander or WinZip. A .ZIP file is a compressed file that will allow you to download from the IgniterMedia.com store quicker than if the files were in their uncompressed (MPEG-1, JPEG, etc.) form.
Can I burn my download to a DVD?
Our files are copyrighted and are, therefore, protected. The file will not download to a DVD and play in a standard DVD player.

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DVDs

What region are the Igniter Videos DVDs? Will they play in my country?
All of the Igniter Videos DVDs are region-free and should play in most DVD players around the world that recognize the NTSC video format.
Can Igniter Media ship internationally?
Yes, we can ship anywhere in the world. However, please note that some international orders can take anywhere from 2 weeks to 2 months to reach their destination. Given the limitations of international airmail we are unable to provide you with a guaranteed delivery time or tracking information. Igniter Media is not responsible for costs acquired post shipment (customs, etc.).
When will my order be shipped?
For in-stock products your order will be shipped the same day if placed before 2:00 PM (CST). All other in-stock orders will be shipped the next business day.
What is the tracking number of my order?
On IgniterMedia.com, click "My Account" in the upper right corner. Login with your email address and password. In the "My Account" section you will see all of your current and past orders. Click on the shipping status icon to see your order tracking page for that order. If the order has shipped, you will see the FedEx tracking number for that order.
What is the status of my order?
On IgniterMedia.com, click "My Account" in the upper right corner. Login with your email address and password. In the "My Account" section you will see all of your current and past orders. There you will find the status of your orders.
How can I add another shipping address to my account?
On IgniterMedia.com, click "My Account" in the upper right corner. Login with your email address and password. Once on the My Account page you will see your billing address and shipping address. To change your shipping address click "change" next to the shipping address title. Under the pull down select "new location..." Give the new address a new location name (work, home, etc.), and enter the address. Press the continue button to return to the My Account page. Make sure the new address is selected when you confirm your order.
The product I received was defective. Will you replace it?
Yes. Return the product to us with a note stating the issue in question and we will send a new copy to you in 3-4 business days.
The product was not delivered, but Fed Ex says it was. What do I do?
Contact us at info@ignitermedia.com and let us know what happened. We will have FedEx trace the package. If they are unable to deliver that product, we will ship you a new one.
Where is the Extras folder located on my DVD?
Insert the DVD into the DVD drive on your computer. Using a PC, click My Computer and explore the disc using Windows Explorer, not your computer's DVD player. If your DVD player attempts to open the disc, quit the DVD player, right click on the DVD, and explore it. There you will find the Extras folder containing MPEG-1 files and Leader's Guides.

Using a Mac, open the DVD using Finder, not your computer's DVD player. If your DVD player attempts to open the disc, quit the DVD player and open the DVD using Finder. There you will find the Extras folder containing MPEG-1 files and Leader's Guides.

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Purchasing From Our Store

Can I call and place a phone order?
Yes, give us a call at 1.866.340.1826 Monday-Friday 9-5pm CST. Please have your credit card available.
I need technical support for the product I purchased from you, who do I call?
Call us toll-free at 1.866.340.1826 or you can contact customer service
Can I pay with a check or money order?
Yes, in most cases. Give us a call at 1.866.340.1826 Monday-Friday 9-5pm CST to place your order.
What methods of payment do you accept?
IgniterMedia.com readily accepts the following major credit cards: Visa, American Express, MasterCard, and Discover.
How can I let you know that my order should be tax-exempt?
First of all, if you're not in the great state of Texas then don't worry, you won't be charged sales tax. If you are in Texas you will be charged sales tax on your first order, but then all you have to do is fax proof of your tax-exempt status to us at 469-375-2575. Give us two business days to process everything and we will credit your account in the amount of the sales tax you were charged. All of your future orders will then be automatically tax-exempt.
Why won't my order go through?
Please double check that your account information is correct. The billing and shipping address should not include any characters (#, &, etc.).
Why was my credit card denied?
Be sure to check the following items if your credit card was denied:
  • Make sure that you have entered your 16-digit credit card number correctly (without dashes)
  • Make sure that the card you are using has not expired
  • Make sure that the name on your IgniterMedia account matches the name on your card
  • Make sure that the billing address on your IgniterMedia account matches the billing address on your card. This is the address where you account statement gets mailed.
  • Make sure you are entering the correct security code from the back of your card (or the four digit code on the front for American Express).
If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.
When I attempt to add a product to my cart it says my cart is empty, is this a problem with the site or with my computer?
Most likely your web browser is set to block cookies, which prevents our website from remembering which items you wanted to purchase. If you are using Internet Explorer on a PC you can go to Tools > Internet Options > Security and adjust your settings to allow cookies from our website. Mac users should go to Preferences > Security in their browser and likewise adjust the settings.
I see the space for a promo code. How do I get one?
Stay up to date on sales, free stuff, and what's new with Igniter by subscribing to the newsletter, click here.

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General Questions and Search

Where can I find: the links to Download my files, view my order history, track shipment, and all things about my account?
By logging in to the "My Account" section. From our home page, click the "My Account" button to sign in. In the account section, you will see your information that we have on file. You can change any of your info such as email or password. You can update your address. You can also see all of your orders, and track the status on shippable volumes.
When you click on "View order" next to any order you will be taken to another helpful page. Here you will see the download links for the files. You can also print your invoice if you need to.
Can I play loops and mini-movies in Powerpoint?
Yes, but keep in mind that powerpoint does not allow text over motion backgrounds. To insert media into your powerpoint presentation: Open a new or existing PowerPoint presentation. From the Insert Menu select Movies and Sounds and choose "Movie from a File."
Are Bumpers compatible with my presentation software?
Thank you for contacting us. Igniter Bumpers is fully compatible with EasyWorship, MediaShout 3.2, Keynote and ProPresenter 3. Attempting to use Igniter Bumpers with other software titles or versions may result in limited functionality.
What is my Igniter Media login or password?
Your login is the email address you used when you first registered with us. If you have forgotten your password you can request a new one on the login page. Your password will be sent to your email address shortly.
I cannot view any of the video previews on your site, is this a problem with the site or with my computer?
In order to view our video previews you will need the Flash Video Player. You can download it for free here.
Can you create a video for my church?
We are not able to take on custom work due to our busy production schedule.
Can I submit media to be sold on your site?
Currently, we do everything in house and we encourage other producers to submit their media to our sister company worshiphousemedia.com.
Click here to read more about submitting media.
What age groups do these videos target?
In general, these videos have been designed to appeal to a wide range of age groups. We have heard positive feedback from youth students and senior adults and everyone in between.
What are Igniter Videos?
Igniter Videos are teaching resources that declare Biblical truth. These clips last anywhere between one to five minutes. These videos can be effective in a variety of settings, from large church/conference gatherings to intimate small group discussions. The videos can be used as sermon/discussion starters or as an illustration at the end of the message. And most of the vignettes can be used as stand-alone messages as well.
What rights are granted with the purchase of the videos?
By purchasing our products, you or your organization acquire the rights to play the videos in many different settings, including church worship services and conferences. However, these videos cannot be broadcast via internet, television or radio. In addition, it is unlawful to copy, duplicate, replicate or re-master any of the Igniter Media products. For further questions regarding licensing or how you can use our products, please check out http://www.copyrightsolver.com/licensing/igniter or email licensing@ignitermedia.com.

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